Privacy Policy

Who we are

Mindful Mutts

Jackie Pritchard
Steven Elliott

30 Merrivale Road
Smethwick
B66 4EJ

Our website address is: https://mindfulmutts.co.uk.

What personal data we collect and why we collect it

We collect data from you because you are either a client or have purchased from the store.

Clients

If you are a client, i.e. we have worked with you and your dog, we will have some or all of the following information

Your name
Your dog’s name
Your email address
Your house address
Your phone number
Some general information about your dog.

We need to collect this information in order to carry out our service. We do not share your information with anybody else. This is because of client confidentiality as well as data protection. Only your email address is stored digitally, in a secure mailing list (Mailchimp). Everything else is stored on physical medium in a secure location. For business, tax and insurance purposes these records are kept for 6 years. You can ask for your email address to be removed from the mailing list at any time.

Store Customers

If you have purchased from our store we will have collected certain personal data. This includes

Your name
Your address
Your email address

We need to collect this data to enable us to service your order. We do not sell or share any data we hold about you.

Your data is passed to our payment processor services to enable payment for goods. We use PayPal and you can view what data they collect here… https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev and Stripe, you can view what data they collect here…https://stripe.com/gb/privacy

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics and some of your data may be shared with them. You can view tehir privacy policy here…https://support.google.com/analytics/answer/6004245?hl=en

Who we share your data with

Your data is passed to our payment processor services to enable payment for goods. We use PayPal and you can view what data they collect here… https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev and Stripe, you can view what data they collect here…https://stripe.com/gb/privacy

How long we retain your data

For business and legal reasons we need to retain our records for six years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Any concerns regarding your privacy and data should be addressed to our Data Protection Officer (DPO).

Steven Elliott

peace@mindfulmutts.co.uk

Additional information

How we protect your data

Your data is encrypted on our server. Physical records are stored securely with no public access. All staff are trained in data protection.

What data breach procedures we have in place

In the event of a breach you will be notified as soon as possible.

What third parties we receive data from

N/A

What automated decision making and/or profiling we do with user data

N/A

Industry regulatory disclosure requirements

N/A